Refund policy

SOMO 30-Day Guarantee & Refund Policy

1. General Provisions

1.1. At SOMO, we stand behind the quality and effectiveness of our functional coffee. You may return eligible products within 30 calendar days from the date of delivery.

1.2. If you receive a defective, damaged, or incorrect item, we will promptly replace it or issue a full refund in accordance with standard consumer protection guidelines.

2. Standard Return Conditions

2.1. For standard returns of multiple unopened bags, items must be in their original packaging, undamaged, and with all safety seals intact.

2.2. The product must not be altered, damaged, or compromised by the customer.

2.3. All returned items must include all original package contents and accessories (if applicable).

2.4. SOMO reserves the right to decline returns that do not meet these standard conditions, unless covered under our Satisfaction Guarantee.

3. 100% Risk-Free 30-Day Money-Back Guarantee

3.1. We want you to try SOMO with complete confidence. If you opened and tried your first bag and are not fully satisfied with the taste, focus, or energy, you are fully protected by our 30-Day Money-Back Guarantee.

3.2. Simply contact us within 30 days of receiving your order, and we will issue a 100% refund on your initial trial bag—no questions asked.

4. How to Initiate a Return or Refund

4.1. Contact our customer support team at info@somoroast.com 

4.2. Include your Order Number, the email address associated with the purchase, and a brief description of the request.

4.3. Our support team will provide step-by-step instructions and return details within 24–48 business hours.

5. Refund Processing & Timelines

5.1. Once your return is received and inspected (or your satisfaction claim is approved), your refund will be processed immediately.

5.2. Refunds are credited back directly to the original method of payment (Shopify Payments, Visa, MasterCard, American Express, or PayPal).

5.3. Please allow 3 to 7 business days for your banking institution or credit card issuer to post the funds to your statement.

6. Damaged, Defective, or Incorrect Shipments

6.1. If your package arrives damaged during transit, contains manufacturing defects, or includes an incorrect item, please email us immediately with a photo of the shipment.

6.2. We will immediately dispatch a free replacement or issue a full refund at zero additional cost to you. All return shipping expenses in such cases are 100% covered by SOMO.