Shipping policy

SHIPPING POLICY

1. Order Processing & Dispatch

1.1. All orders are carefully prepared, packaged, and dispatched within 24–48 business hours from our fulfillment center.

1.2. Orders placed on weekends or official public holidays are processed on the following business day.

2. Delivery Times & Transit

2.1. Standard tracked delivery typically takes 3–5 business days from the dispatch date.

2.2. Carrier Delays Notice: While we work closely with top-tier logistics carriers to ensure fast delivery, occasional carrier delays, severe weather conditions, high seasonal demand, or customs inspections may add an extra 1–3 business days to transit times.

3. Shipping Rates & Free Shipping

3.1. Exact shipping rates for single-bag orders are calculated and clearly displayed at checkout before payment.

3.2. Free Tracked Shipping is automatically applied to qualifying multi-pack orders (e.g., bundles of 2+ bags or orders over $40).

4. Shipping Address & Delivery Accuracy

4.1. The Buyer is responsible for providing complete and accurate shipping details (including apartment/suite numbers, street address, and contact information) at checkout.

4.2. SOMO is not liable for delayed, returned, or lost shipments resulting from incorrect, incomplete, or outdated address details provided by the customer.

5. Real-Time Order Tracking

5.1. As soon as your package leaves our facility, you will automatically receive a confirmation email with your tracking number.

5.2. You can track your shipment status in real time via the tracking link in your email or directly through our Track Order page.

6. Damaged, Lost, or Delayed Packages

6.1. If your shipment has not arrived within the estimated delivery window or arrives damaged, please contact our support team immediately at info@somoroast.com.

6.2. Please include your order number and any relevant photos of the packaging so we can investigate and dispatch a prompt replacement.